Frequently Asked Questions

Last updated: 05/Jun/2020

YES! In fact, air travel is the safest way to travel! Not only is it safe but much faster and more comfortable than other options of transport. In addition, we utilize a Fleet of twin-engine helicopters with a redundancy in all crucial systems to provide even higher safety aspects.

"Standard" services like scenic tours or helicopter transfers can be booked online, if you require more specialized services or have very specific requirements you can use the contact form under 'Special Services' or call us via phone for these inquiries.

In order to make a reservation with us you will need to pay at least the 40% of the total amount. This will generally be paid online. Our online payment methods are:

Credit Card Paypal Bank Transfer

If you choose to pay the rest at a later point you can still pay by the above mentioned methods or by cash just before the flight

This will depend on the availability of the helicopter, if the helicopter is on the same island and where you are booking from, it would be enough from 30 to 60 minutes. Due to high demand of flights during the summer months, it is recommended to book as early as possible.

You need to be at the take-off location at least 15 minutes before the take-off time. If you arrive late you risk missing your flight.

To land somewhere a few criteria have to be met, first a safe landing must be possible, we also need permission of the owner of the land, and we have to make sure that it's not a populated area and we would be respecting the privacy of nearby residents.

Our helicopters have a maximum passenger capacity of five (5) passengers. Since each helicopter has a maximum take-off weight, the passenger weights, baggage weights and baggage dimensions (if applicable) must be communicated to Peak Helicopter before the flight and you will be informed, in case the constellation is not possible. The maximum weight of each Passenger / Customer may not exceed 120 kilograms, including clothing and carry-on baggage (no dangerous goods). Each passenger is allowed one piece of hand luggage (55 cm x 40 cm x 20 cm). For other pieces of baggage, the maximum dimensions, other than those requested and agreed in advance, are 70 cm x 40 cm x 30 cm (soft case) and 25 kilograms.

The minimum age for underage passengers not accompanied on board by a parent or guardian is 12 years, with a minimum height of 150cm (4'11''), in which case a written permission from a parent or guardian is required. For the transport of younger children, over 3 years, a corresponding child seat is required. For children under 3 years (infants) a helicopter flight is possible but not recommended. Infants may fly on the lap of an adult secured by an infant seat belt extension.

Due to security reasons you need to have your passport and/or ID with you for all flights, even when not departing or arriving at an airport.

Smoking is absolutely prohibited aboard our aircraft! Luggage may not contain any dangerous goods! Passengers under the influence of alcohol or drugs may be refused flight without replacement. Passengers who violate the pilot's instructions may be excluded from the flight.

Please also see Terms and Conditions section 'The Flight'

In this case please contact us as soon as possible to reschedule your flight. There is no guarantee that there is availability especially during high season.

The rescheduling of a flight might induce an additional fee, the amount will be specific to your case and will vary depending on other bookings, if it is well in advance and no other bookings are affected we will do it for no extra cost; if it is not possible to reschedule your flight, Terms and Conditions apply.

Cancellations will induce a fee, please see our Terms and Conditions section 'Payment'.

Reasons for a cancellation might be weather- or technical caused problems as well as unexpected restriction from the authorities. In this case, you can reschedule the flight or if this is not possible, the total amount will be refund.

Yes, see our Terms and Conditions section 'Liability / Insurance / Compensation'

You can use your phone, laptop or digital camera at all times.

Terms and Conditions

Last updated: 04/Jun/2020

The terms and conditions apply after submission of a personal, telephone or written order by Peak Helicopter Service GmbH.

The law of the Republic of Austria, excluding international private law, is agreed. The jurisdiction is St. Johann im Pongau.

For the contractual relationship between the company Peak Helicopter Service GmbH and the passenger or agency, customers are subject exclusively to these terms and conditions. Agreements that deviate from these require the written consent / approval of Peak Helicopter Service GmbH.

Orders can be taken verbally, by phone or in writing. An explicit written confirmation from Peak Helicopter GmbH is not required for the beginning of a valid contract, although written confirmation can be provided if requested by either of the two parties. The contract arises between the passenger or agency customer and Peak Helicopter Service GmbH upon acceptance of the booking or order and in any case upon completion of the order.

Quotations on the part of Helicopter Service GmbH are always non-binding and, unless otherwise stated or agreed, limited until the 30th day after the date of the offer.

The contract may be transferred to another person, provided they meet the personal requirements set out in section §2.4 below. This must be notified in writing to Peak Helicopter Service GmbH at least 24 hours before the flight.

The minimum age for child passengers not accompanied on board by a parent or guardian is 12 years, with a minimum height of 150 cm. Written permission from a parent or guardian is required. For the transport of younger children, over 3 years, a corresponding child seat is required. For babies and children under 3 years a helicopter flight is not recommended.

The maximum weight of each Passenger / Customer may not exceed 120 kilograms, including clothing and carry-on baggage. Each passenger is allowed one piece of hand luggage (55 cm x 40 cm x 20 cm). For other pieces of baggage, the maximum dimensions, other than those requested and agreed in advance, are 70 cm x 40 cm x 30 cm (softcase) and 25 kilograms. Since each helicopter has a maximum take-off weight, the passenger weights, baggage weights and baggage dimensions (if applicable) must be communicated to Peak Helicopter before the flight starts. Should it be ascertained before the start that the information is incorrect and therefore the take-off weight is above the limit or the luggage compartment is too small, Peak Helicopter GmbH reserves the right to refuse to carry out the flight.

In the absence of prior agreement, in cases where the Passenger does not arrive at the airfield for take-off, booking confirmations and tickets lose their validity without any claim for repayment of the fare paid. In case of withdrawal or cancellation §4.4 applies.

The helicopters of Peak Helicopter Service GmbH are covered by air XX liability insurance. This includes claims with owner, passenger, baggage and freight liability.

For all claims of any kind, Peak Helicopter Service GmbH is only liable for the risks and sums covered by the insurance. Peak Helicopter Service GmbH is in no case liable for any further claims.

Unless otherwise agreed, Peak Helicopter Service GmbH shall not be liable for items brought on board by the passenger / customer unless Peak Helicopter Service GmbH has caused damage or destruction of the items through willful or grossly negligent action.

Claims for compensation for damages of any kind, including damages that are not incurred in directly from the service, for example delay, prevention of service for any reason, positive breach of contract, culpa in contract and tort, are excluded, unless the damage is intentional or caused by gross negligence and to the extent that the exclusion of compensation claims does not prevent or endanger the completion of the contract.

Liability for non-standard (consequential) damages is excluded. This also applies to gross negligence.

Insofar as damage caused by Peak Helicopter Service GmbH is not caused intentionally or through gross negligence, the liability is limited to 30% of the agreed fare.

If Peak Helicopter Service GmbH is guilty of gross negligence, liability for damage is limited to the amount of the fare.

Claims for damages under the Product Liability Act remain unaffected.

Unless otherwise agreed, full payment for bookings or tickets must be made no later than 48 hours prior to departure, otherwise there is no obligation to carry out the flight.

The payment can be made by phone or by email with the disclosure of your credit card details and a secure payment link via credit / debit card, bank transfer or PayPal. After receipt of payment you will receive your ticket as a PDF file. The full name and passport number are required for issuing the ticket.

The prices include all taxes and fees.

In case of cancellation, the following amounts will be charged:

more than 48 hours before the flight date 40% of the fare less than 48 hours before the flight date 100% of the fare.

With the completion of the contract, the passenger / customer receives the right to a onetime helicopter flight on the booked flight route or for the booked flight duration.

The passengers must arrive at the helicopter at least 15 minutes before the agreed starting time. In case of late arrival there is no guarantee that the helicopter will be available. In case of no-show the right to the booked flight expires. There is no entitlement to reimbursement and any resulting losses in this case. In this case also §5.9 applies.

All passengers must present their passport or identity card upon request. The pilot reserves the right to scan the passengers or their baggage with a metal detector if he deems it necessary.

In the event that the flight has to be cancelled or delayed on account of technical problems, bad weather conditions or unexpected restriction by the authorities, the passenger / customer will be informed suitably. All flights are carried out under visual flight rules. If the weather conditions are poor and consequently do not allow a safe visual flight, the pilot can cancel the flight at short notice. In these cases a new appointment will be arranged / confirmed in agreement with the passenger / customer, or alternatively the total ticket price will be reimbursed. There is no claim to possible resulting losses.

The passenger / customer must fully comply with the instructions of the pilot. For damage to the helicopter due to negligence or mild negligence on the part of the passenger / customer, the passenger / customer is fully liable.

Passengers under the influence of alcohol or drugs will be refused flight without replacement. Passengers who violate the pilot's instructions may be excluded from the flight. A refund of the fare is excluded in any of these cases.

Peak Helicopter accepts no liability for passengers' personal belongings and luggage. Passengers carry fragile items onto the helicopter at their own risk; the passenger / customer has to follow the instructions of the pilot.

Peak Helicopter accepts no liability for passengers' personal belongings and luggage. Passengers carry fragile items onto the helicopter at their own risk; the passenger / customer has to follow the instructions of the pilot.

The Passenger / Customer may revoke in writing his contract as a consumer in distance contracts up to two weeks after receiving the booking confirmation or the ticket, without giving reasons. The period begins when the booking confirmation or the ticket is received. Dispatch of the revocation within the two-week period is sufficient. The revocation must be addressed in writing to Peak Helicopter Service GmbH. The right of revocation expires prematurely if the contract is fulfilled or the client has expressly consented to this. In the case of an effective cancellation, services already received are to be returned. In the event that the end of the two-week right of withdrawal period falls within the time limits specified in §4.4, these time limits apply in any case.

If one or more formulations of these terms and conditions should not, no longer or not completely correspond to the applicable law, the remaining parts of the terms and conditions remain unaffected in their content and validity.

Privacy Policy

Last updated: 04/Jun/2020

Peak Helicopter Service ("us", "we", or "our") operates the peakhelicopter.com website (the "Service").

This section informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected
Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, first name and last name, phone number address, ZIP/Postal code, City, Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use Session Cookies to operate our Service.

Peak Helicopter Service uses the collected data for various purposes:
To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Germany and choose to provide information to us, please note that we transfer the data, including Personal Data, to Germany and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Peak Helicopter Service will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Legal Requirements

Peak Helicopter Service may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation To protect and defend the rights or property of Peak Helicopter Service

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.